Deactivate a Hwb account

Learners

When a learner leaves a school and is recorded as a leaver in the school’s MIS (for example SIMS, Teacher Centre), their account will be automatically deactivated when the Provisioning Client next runs successfully. 

School staff

When a staff member leaves a school and is recorded as a leaver in the school’s MIS (for example SIMS, Teacher Centre), their account will be automatically deactivated when the Provisioning Client next runs successfully. 

Governors

If a governor leaves a school’s governing body, a Hwb administrator must manually deactivate their account in the User Management Portal.

1. Log in to Hwb and go to User Management.
2. Click View Users: View Governors.
3. Locate the relevant governor using the Search term field, for example type their surname and click Search.
4. Click on the View Details button (to the right of the user’s details).
5. Click Manage User: Deactivate.
6. A warning message will appear: “Are you sure you wish to deactivate this account?”
7. Click Yes to continue (or Cancel to cancel the action).

Non-MIS school staff

If a non-MIS user leaves a school, a Hwb administrator must manually deactivate their account in the User Management Portal.

1. Log in to Hwb and navigate to the User Management Portal.
2. Click View Users: View Non-MIS.
3. Locate the relevant governor using the Search term field as appropriate, for example type surname and click Search.
4. Click on the View Details button (to the right of the user’s details).
5. Click Manage User: Deactivate.
6. A warning message will appear: “Are you sure you wish to deactivate this account?”
7. Click Yes to continue (or Cancel to cancel the action).