Resetting passwords for learners

Individual learner

1. Log in to Hwb. On the home page, go to User Management.
2. Click View Users: View Learners.
3. Find the learner using the Search term field. For example, type their surname and click Search.
4. Click on the View Details button (to the right of the learner’s details).
5. Click Manage User: Reset Password. You can either Choose your own password or Get a system generated password.

Choose your own password

Enter your own password in the relevant fields and then click Update password. Passwords need to be at least 8 characters with a mix of uppercase and lowercase letters and numbers.

Get a system generated password

Click Generate password to obtain a system generated password. Note the new password and click Update password.

Securely supply the learner with their new password.

Printing passwords

If you are printing user credentials, it is your responsibility to ensure these are handled appropriately. If you want to print this information, click print and then either print details or print with password.

Group of learners

1. Log in to Hwb and navigate to the User Management Portal.
2. Click View User: View Learners
3. Click Group Actions and under Reset Passwords click Registration Group / Class / Year.
4. From the drop down arrow, select the required group and click Reset Passwords. It may take a few minutes for the passwords to update.
5. Securely supply the learners with their new passwords.

Printing passwords

If you are printing user credentials, it's your responsibility to ensure these are handled appropriately. To print this information click Group actions and under Print click Print registration group. From the drop down arrow, select the required registration group and click Print.

Print out information for a selected group of learners

1. Click View Users: View Learners. 
2. Click on the tick box to the left of all the required learners.
3. Click Selected Users and under Print either click Print Selected or Print Selected (With Password).